Salesforce Certified Digital Engagement Accredited Professional (SU23) Digital-Engagement Exam Questions

Question #1 (Topic: demo questions)

What is the name of the Salesforce tool that allows companies to manage social media interactions, including Facebook, from a single platform?

A.

Salesforce Marketing Cloud

B.

Salesforce Service Cloud

C.

Salesforce Social Studio

D.

Salesforce Community Cloud

Correct Answer: C

Question #2 (Topic: demo questions)

What is the name of the Salesforce feature that enables companies to create and publish knowledge articles for customers?

A.

Salesforce CMS

B.

Knowledge Base

C.

Service Cloud Portal for Customers

D.

Service Cloud Knowledge

Correct Answer: B

Page: 1 / 1